FAQ/Shop Policies

How do I know when the next restock will be?

I announce all restock information on Instagram and post multiple stories and posts with reminders for dates and times. You can also subscribe to my e-mail newsletter for montly e-mails with restock dates and day before restock reminders! 

Are there multiples of any items?

I make each piece unique so no two are ever exactly alike, and each piece is listed individually. I sometimes have multiple versions of a design but never multiple quantities of an item.

Do you take custom orders or wholesale orders?

I am not taking any custom or wholesale orders so that I can focus on what I am most inspired to make. This allows me to explore more ideas and bring the best variety to each shop update.

Can I pre-order a piece I saw in shop previews or Instagram posts?

Out of fairness to everyone interested I do not take any pre-orders. Items are all sold on a first come, first serve basis.

Returns/Refund Policy:

I do my very best to take accurate photos from many angles and in natural lighting as to best represent my pottery. I also describe the pot in detail in its description and point out any notable flaws to be aware of, if any. Please note that your pot may have slight imperfections as compared to a factory made pot. This is normal and should be expected.

Due to the lengthy handmade process, and the effort that goes in to one pot, I do not offer returns/refunds for any reason other than damage or errors on my part so please consider your purchase carefully.  Please understand that I reserve the right to deny a return, but I will always work with you to find a solution.

If your order is damaged during shipping, please contact me ASAP. Please take photos of the box with the label visible, and the package contents so that I can file a shipping claim. I will work with you to refund broken orders, but please note that I may not always have the capacity to remake your item.

Order Cancellation:

If you wish to cancel an order, please contact me within 2 hours of purchase. I accept cancellations for accidental purchases or purchasing the wrong item. I aim to ship my orders by 5pm same day, so it is crucial you contact me as soon as you realize the mistake.